{
  "meta": {
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:08:00.713260",
    "updatedAt": "2025-09-29T07:08:00.713272",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "nodes": [
    {
      "id": "15f8f140-66b6-4c83-8a33-cf8cafdc32d4",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        -740
      ],
      "parameters": {
        "color": 7,
        "width": 1440,
        "height": 620,
        "content": "![voiceflow]({{ $env.WEBHOOK_URL }}\n## Find Customer\nThis portion of the workflow queries the customer database and returns customer details to the AI agent if found. If not found, it returns NOT_FOUND for the customer details. "
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "00b35d71-a6e6-43e8-a57b-a29a0c476b23",
      "name": "Check if user found",
      "type": "n8n-nodes-base.if",
      "position": [
        380,
        -380
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "bddfa253-24c6-430e-9a13-f07daf8c1513",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.Name }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2,
      "notes": "This if node performs automated tasks as part of the workflow."
    },
    {
      "id": "83d5be62-92f2-4018-bb5e-e4c068223370",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        -80
      ],
      "parameters": {
        "color": 7,
        "width": 1460,
        "height": 540,
        "content": "![zendesk]({{ $env.WEBHOOK_URL }}\n## Create Zendesk Ticket \nCreates a Zendesk ticket on behalf of the customer when needed."
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "19f99374-82a6-4978-a159-9b68accda619",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        480
      ],
      "parameters": {
        "color": 7,
        "width": 1920,
        "height": 700,
        "content": "![Gcal]({{ $env.WEBHOOK_URL }}\n## Schedule a meeting\nThis gives availability for google calendar and schedules a meeting as well "
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "ad83adab-eecb-49f7-ba95-b53889f8dded",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        1220
      ],
      "parameters": {
        "color": 7,
        "width": 900,
        "height": 540,
        "content": "![voiceflow]({{ $env.WEBHOOK_URL }}\n## Give Product team transcripts for analysis\nNeed to help your product team out"
      },
      "typeVersion": 1,
      "notes": "This stickyNote node performs automated tasks as part of the workflow."
    },
    {
      "id": "4b224fd9-d056-4f2a-aa91-aa4cbee4c44a",
      "name": "Check if available",
      "type": "n8n-nodes-base.if",
      "position": [
        520,
        800
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "d1c61a1f-0265-4eb5-918f-3111e916387f",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              },
              "leftValue": "={{ $json.available }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2,
      "notes": "This if node performs automated tasks as part of the workflow."
    },
    {
      "id": "60067000-0c90-4a9d-bf11-e22a864b0ad8",
      "name": "Check for malformed date",
      "type": "n8n-nodes-base.if",
      "position": [
        100,
        880
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "f055e64e-a1d2-4213-9d5c-1d1069cb582c",
              "operator": {
                "type": "dateTime",
                "operation": "after"
              },
              "leftValue": "={{ $json.availability }}",
              "rightValue": "={{ $now }}"
            }
          ]
        }
      },
      "typeVersion": 2.2,
      "notes": "This if node performs automated tasks as part of the workflow."
    },
    {
      "id": "ad9f1857-2179-4d1d-ac25-04975b23390f",
      "name": "Create Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "onError": "continueRegularOutput",
      "position": [
        340,
        180
      ],
      "parameters": {
        "url": "{{ $env.API_BASE_URL }}",
        "method": "POST",
        "options": {
          "redirect": {
            "redirect": {}
          }
        },
        "jsonBody": "={\n  \"ticket\": {\n    \"requester_id\": \"{{ $json.user.id }}\",\n    \"subject\": \"New TechFin Customer Ticket for {{ $json.user.name }}\",\n    \"comment\": {\n      \"body\": \"{{ $('Extract Zendesk Fields').item.json.body.summary }}\\n\\n{{ $('Extract Zendesk Fields').item.json.body.transcript.replace(/\\n/g, \"\\\\n\").replace(/\\\\'/g, \"\\\\'\").replace(/\\\\\"/g, '\\\\\"').replace(/\\\\&/g, \"\\\\&\").replace(/\\\\r/g, \"\\\\r\").replace(/\\\\t/g, \"\\\\t\").replace(/\\\\b/g, \"\\\\b\").replace(/\\\\f/g, \"\\\\f\") }}\"\n    }\n  }\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "{{ $credentials.predefinedCredentialType }}",
        "headerParameters": {
          "parameters": [
            {
              "name": "Accept",
              "value": "application/json"
            }
          ]
        },
        "nodeCredentialType": "YOUR_CREDENTIAL_HERE"
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "5b5c0f60-4495-4040-9926-194b672e6850",
      "name": "Create Customer in DB",
      "type": "n8n-nodes-base.httpRequest",
      "onError": "continueRegularOutput",
      "position": [
        120,
        180
      ],
      "parameters": {
        "url": "{{ $env.API_BASE_URL }}",
        "method": "POST",
        "options": {},
        "jsonBody": "={\n  \"user\": {\n    \"email\": \"{{ $json.body.email }}\",\n    \"identities\": [\n      {\n        \"type\": \"email\",\n        \"value\": \"{{ $json.body.email }}\"\n      }\n    ],\n    \"name\": \"{{ $json.body.name }}\"\n  }\n}",
        "sendBody": true,
        "specifyBody": "json",
        "authentication": "{{ $credentials.predefinedCredentialType }}",
        "nodeCredentialType": "YOUR_CREDENTIAL_HERE"
      },
      "typeVersion": 4.2,
      "notes": "This httpRequest node performs automated tasks as part of the workflow."
    },
    {
      "id": "3e5dd684-ee28-4431-849b-c8ab42bd93a0",
      "name": "Check if submitted succesfully",
      "type": "n8n-nodes-base.if",
      "position": [
        540,
        180
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "1ff20679-9964-4ac9-933e-c370c2ef72c1",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.ticket.url }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2,
      "notes": "This if node performs automated tasks as part of the workflow."
    },
    {
      "id": "c2fac290-0e6e-4b36-864e-f6bb2d25753c",
      "name": "Ticket Created Successfully",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        800,
        80
      ],
      "parameters": {
        "options": {},
        "respondWith": "json",
        "responseBody": "{\n  \"status\": \"SUCCESS_TICKET_SUBMITTED\"\n}"
      },
      "typeVersion": 1.1,
      "notes": "This respondToWebhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "71a2c455-5de7-455c-9bed-b710a09c3d07",
      "name": "Error Creating Ticket",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        800,
        260
      ],
      "parameters": {
        "options": {
          "responseCode": 400
        },
        "respondWith": "json",
        "responseBody": "{\n  \"status\": \"TICKET_ERROR\"\n}"
      },
      "typeVersion": 1.1,
      "notes": "This respondToWebhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "fcd6ceca-d231-4c49-bb1c-716d239dc0c4",
      "name": "Airtable Endpoint",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -300,
        1560
      ],
      "webhookId": "9a52822c-0304-4dad-a86a-ae662161243c",
      "parameters": {
        "path": "9a52822c-0304-4dad-a86a-ae662161243c",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 2,
      "notes": "This webhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "53783abf-8254-46e2-8b1f-c797f880fa1b",
      "name": "Gcal Endpoint",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -340,
        800
      ],
      "webhookId": "c1020b94-603c-4981-ab48-51e208d17223",
      "parameters": {
        "path": "c1020b94-603c-4981-ab48-51e208d17223",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 2,
      "notes": "This webhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "df6a885b-d9ea-4033-bb2d-6a222ca9153f",
      "name": "Zendesk Endpoint",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -320,
        180
      ],
      "webhookId": "9c15c8ac-8f3a-40d3-8ad5-e40468388968",
      "parameters": {
        "path": "9c15c8ac-8f3a-40d3-8ad5-e40468388968",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 2,
      "notes": "This webhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "993c83c7-c376-4bc8-8cb9-995de92d6c4e",
      "name": "Voiceflow Endpoint",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -320,
        -380
      ],
      "webhookId": "d9b20efe-9bb4-4d8b-b9aa-d568f43f78ea",
      "parameters": {
        "path": "d9b20efe-9bb4-4d8b-b9aa-d568f43f78ea",
        "options": {},
        "httpMethod": "POST",
        "responseMode": "responseNode"
      },
      "typeVersion": 2,
      "notes": "This webhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "399c2471-3a3d-458a-bb5d-a0a5e42f3121",
      "name": "Extract Phone Number",
      "type": "n8n-nodes-base.set",
      "position": [
        -100,
        -380
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "90de9dcb-1ab6-43d6-999e-6672fbd81f2a",
              "name": "query.phone_number",
              "type": "string",
              "value": "={{ $json.query.phone_number.replace(/^\\+/, '') }}"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "3391ccd4-cf64-4f48-9cfc-9a02131c37b6",
      "name": "Extract Zendesk Fields",
      "type": "n8n-nodes-base.set",
      "position": [
        -100,
        180
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "3490074c-304b-4424-b724-74afba26f71e",
              "name": "body.email",
              "type": "string",
              "value": "={{ $json.body.email }}"
            },
            {
              "id": "0b5d31dc-029b-4055-91f3-55d820b43cdb",
              "name": "body.name",
              "type": "string",
              "value": "={{ $json.body.name }}"
            },
            {
              "id": "79ba72a8-42ff-481e-9ca8-6d9237ba84d8",
              "name": "body.transcript",
              "type": "string",
              "value": "={{ $json.body.transcript }}"
            },
            {
              "id": "77aeef5e-fb51-46d9-a66f-03bc7fe29ac7",
              "name": "body.summary",
              "type": "string",
              "value": "={{ $json.body.summary }}"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "63789194-f11c-42f1-8075-849ba1fedfd7",
      "name": "Extract Gcal Data",
      "type": "n8n-nodes-base.set",
      "onError": "continueRegularOutput",
      "position": [
        -120,
        800
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "b0e95ac3-08a7-48ad-917a-9736f6e07cd2",
              "name": "availability",
              "type": "string",
              "value": "={{ $json.query.datetime.toDateTime() }}"
            },
            {
              "id": "ddc4b463-2acc-45bd-9d09-fee782ab1879",
              "name": "query.name",
              "type": "string",
              "value": "={{ $json.query.name }}"
            },
            {
              "id": "3f4cbd33-fa49-4a0e-bd48-919ab7224684",
              "name": "query.email",
              "type": "string",
              "value": "={{ $json.query.email }}"
            },
            {
              "id": "1027589d-b475-4330-9686-9b7a9e7ece8f",
              "name": "query.summary",
              "type": "string",
              "value": "={{ $json.query.summary }}"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "alwaysOutputData": true,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "813b50b7-2255-441a-8ad6-15cde81ec14d",
      "name": "Extract Airtable Data",
      "type": "n8n-nodes-base.set",
      "position": [
        -80,
        1560
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "6f121f9b-6692-41fa-849b-f613d9fe9009",
              "name": "phone",
              "type": "string",
              "value": "={{ $json.query.phone }}"
            },
            {
              "id": "acec6f45-271d-4f6a-bf29-e8ea1f5d9fa7",
              "name": "summary",
              "type": "string",
              "value": "={{ $json.query.summary }}"
            },
            {
              "id": "e76573ec-3884-4fe8-b34f-19b77022ba31",
              "name": "transcript",
              "type": "string",
              "value": "={{ $json.query.transcript }}"
            },
            {
              "id": "a3951676-739a-4641-99b1-ed7f5fcbf08d",
              "name": "type",
              "type": "string",
              "value": "={{ $json.query.type }}"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "830ee1b3-2bc3-4809-a0e7-c9c966053fbe",
      "name": "Create Airtable Data",
      "type": "n8n-nodes-base.airtable",
      "position": [
        180,
        1560
      ],
      "parameters": {
        "base": {
          "__rl": true,
          "mode": "list",
          "value": "app9dFu44S5VTIFRV",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Product Customer Analysis"
        },
        "table": {
          "__rl": true,
          "mode": "list",
          "value": "tblXGczD6wjZ6ZNko",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Table 1"
        },
        "columns": {
          "value": {
            "Phone": "={{ $json.phone }}",
            "Summary": "={{ $json.summary }}",
            "Transcript": "={{ $json.transcript }}",
            "Customer Type": "={{ $json.type }}"
          },
          "schema": [
            {
              "id": "Phone",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Phone",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Transcript",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Transcript",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Customer Type",
              "type": "string",
              "display": true,
              "removed": false,
              "readOnly": false,
              "required": false,
              "displayName": "Customer Type",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "create"
      },
      "typeVersion": 2.1,
      "notes": "This airtable node performs automated tasks as part of the workflow."
    },
    {
      "id": "42f007f1-3929-4d65-a3b5-c60693da3ad3",
      "name": "Query Google Sheets for Phone",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        160,
        -380
      ],
      "parameters": {
        "options": {},
        "filtersUI": {
          "values": [
            {
              "lookupValue": "={{ $json.query.phone_number }}",
              "lookupColumn": "Phone Number"
            }
          ]
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "17sPEb3d55tiqJwt1Dms6MG1-qAAF0k9fQzbTs1lI1Yw",
          "cachedResultUrl": "{{ $env.WEBHOOK_URL }}",
          "cachedResultName": "Customer Database"
        }
      },
      "typeVersion": 4.5,
      "alwaysOutputData": true,
      "notes": "This googleSheets node performs automated tasks as part of the workflow."
    },
    {
      "id": "d0948a72-c8a8-48f6-b5d8-adb52a44a169",
      "name": "Respond to Webhook with Customer Data",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        640,
        -520
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1,
      "notes": "This respondToWebhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "12e0e2b3-90e1-4b77-a6bb-12dc4603d4f7",
      "name": "Respond to Webhook with Error",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        780,
        -280
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1,
      "notes": "This respondToWebhook node performs automated tasks as part of the workflow."
    },
    {
      "id": "9de11b89-bbe8-4ce4-9838-27e497146966",
      "name": "Set Error Data",
      "type": "n8n-nodes-base.set",
      "position": [
        620,
        -280
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "1ec3d6bd-41d8-489b-8c52-73c88267e0bd",
              "name": "row_number",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "bfd6215e-f4ed-4d75-b9ae-d5925f87eb98",
              "name": "Name",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "e06fc869-57e7-4dc5-b563-4d093be654ab",
              "name": "Email Address",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "ae1a429b-1c21-4dcb-bf68-e0c01732ec5e",
              "name": "Tier",
              "type": "string",
              "value": "NOT_FOUND"
            },
            {
              "id": "879369f3-79f7-4420-bcec-b72f67212297",
              "name": "Phone Number",
              "type": "string",
              "value": "NOT_FOUND"
            }
          ]
        }
      },
      "typeVersion": 3.4,
      "notes": "This set node performs automated tasks as part of the workflow."
    },
    {
      "id": "37b2289b-bc9a-440f-9974-fffe433c2069",
      "name": "Check Calendar Availability",
      "type": "n8n-nodes-base.googleCalendar",
      "position": [
        300,
        800
      ],
      "parameters": {
        "options": {},
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  "name": "Stickynote Workflow",
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
    "timezone": "UTC",
    "executionTimeout": 3600,
    "maxExecutions": 1000,
    "retryOnFail": true,
    "retryCount": 3,
    "retryDelay": 1000
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  "description": "Automated workflow: Stickynote Workflow. This workflow integrates 10 different services: webhook, stickyNote, httpRequest, airtable, respondToWebhook. It contains 62 nodes and follows best practices for error handling and security.",
  "tags": [
    "automation",
    "n8n",
    "production-ready",
    "excellent",
    "optimized"
  ],
  "notes": "Excellent quality workflow: Stickynote Workflow. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."
}