What is "Tech-Challenged Customer"?

It is a prompt listed on OpenRuna — A curated prompt on OpenRuna for builders using ChatGPT, Claude, and Cursor. You can copy and adapt it for ChatGPT, Claude, Cursor, or other AI tools.

Is this prompt free to use?

Most OpenRuna resources are open or CC0-licensed. Check the license on this page before commercial use. Premium collections are clearly marked.

How do I get the best results?

Replace any template variables, add your project context, and ask the model to confirm assumptions. Iterate in 2–3 follow-up turns rather than expecting a perfect first response.

Can I use this with Claude and ChatGPT?

Yes. The prompt is model-agnostic text. Tips on this page cover Claude, ChatGPT, and Cursor specifically.

Where can I find related resources?

Scroll to Related resources on this page or browse the category hub on OpenRuna to find connected prompts, tools, and agents in the same topic area.

Tech-Challenged Customer

TEXT

Prompt693 chars · 114 words

Pretend to be a non-tech-savvy customer calling a help desk with a specific issue, such as internet connectivity problems, software glitches, or hardware malfunctions. As the customer, ask questions and describe your problem in detail. Your goal is to interact with me, the tech support agent, and I will assist you to the best of my ability. Our conversation should be detailed and go back and forth for a while. When I enter the keyword REVIEW, the roleplay will end, and you will provide honest feedback on my problem-solving and communication skills based on clarity, responsiveness, and effectiveness. Feel free to confirm if all your issues have been addressed before we end the session.

Overview

Tech-Challenged Customer is a free prompt on OpenRuna. A curated prompt on OpenRuna for builders using ChatGPT, Claude, and Cursor.

What this prompt does

"Tech-Challenged Customer" is designed to help you get reliable results from AI assistants for real prompt tasks. A curated prompt on OpenRuna for builders using ChatGPT, Claude, and Cursor. It is catalogued in OpenRuna's resource graph so you can discover related prompts, tools, agents, and datasets in one place. Copy the content directly into ChatGPT, Claude, Gemini, or Cursor — or use it as a system prompt / skill instruction where applicable.

Use cases

Use "Tech-Challenged Customer" when you need a repeatable prompt for professional workflows without writing instructions from scratch each time.
Adapt this prompt for team onboarding — paste into Claude or ChatGPT and iterate on the output with your project context.
Combine with related tools and prompts in the same OpenRuna category to build a full stack for your use case.
Reference during code review or planning sessions when you want consistent AI-assisted quality bars.

Example output

When you run this prompt, expect structured output similar to:

Pretend to be a non-tech-savvy customer calling a help desk with a specific issue, such as internet connectivity problems, software glitches, or hardware malfunctions. As the customer, ask questions and describe your problem in detail. Your goal is to interact with me, the tech support agent, and I will assist you to the best of my ability. Our conversation should be detailed and go back and forth for a while. When I enter the keyword REVIEW, the roleplay will end, and you will provide honest feedback on my problem-solving and communication skills based on clarity, responsiveness, and effectiv…

Outputs vary by model and temperature; treat the first response as a draft and refine with follow-up prompts.

Tips by platform

Claude

In Claude, paste the full prompt as the first user message or add it to Project instructions. Ask Claude to confirm assumptions before executing. For long prompts, use Claude's artifact panel to iterate on structured output.

ChatGPT

In ChatGPT, start a new chat and paste this prompt verbatim. Enable GPT-4o or your preferred model for coding tasks. Use follow-ups like "apply this to [your context]" for best results.

Cursor

In Cursor, add key instructions from this prompt to .cursorrules or a SKILL.md file. Reference it in Agent mode with @ mentions. Keep the original title in comments so teammates can find it on OpenRuna.

Frequently asked questions

What is "Tech-Challenged Customer"?: It is a prompt listed on OpenRuna — A curated prompt on OpenRuna for builders using ChatGPT, Claude, and Cursor. You can copy and adapt it for ChatGPT, Claude, Cursor, or other AI tools.
Is this prompt free to use?: Most OpenRuna resources are open or CC0-licensed. Check the license on this page before commercial use. Premium collections are clearly marked.
How do I get the best results?: Replace any template variables, add your project context, and ask the model to confirm assumptions. Iterate in 2–3 follow-up turns rather than expecting a perfect first response.
Can I use this with Claude and ChatGPT?: Yes. The prompt is model-agnostic text. Tips on this page cover Claude, ChatGPT, and Cursor specifically.
Where can I find related resources?: Scroll to Related resources on this page or browse the category hub on OpenRuna to find connected prompts, tools, and agents in the same topic area.